Account Management
Merge user accounts, reset or delete pilot accounts, and delete your vAMSYS account.
vAMSYS provides several account management options in Phoenix. You can merge duplicate user accounts, reset a pilot account to start fresh, delete a pilot account from a specific VA, or delete your entire vAMSYS account.
Understand the Difference
Your User Account is your vAMSYS identity - your email, password, and network IDs. Your Pilot Accounts are separate accounts within each Virtual Airline you join. Deleting a pilot account does not affect your user account or other pilot accounts.
Merging User Accounts
If you accidentally created multiple vAMSYS user accounts, you can merge them into one. This combines your network IDs, staff status, and pilot accounts from both accounts.
How to Merge
Log in to the account you want to keep (the primary account)
Click your name in the top bar → My vAMSYS Account
Scroll down to Account Settings
In the Merge User Accounts box, enter the email address of the account you want to merge in (the secondary account)
Click Merge Accounts and confirm
Check the email of your secondary account for a confirmation link
Click the link to approve the merge
What Gets Merged
Network IDs - VATSIM, IVAO, POSCON, and SimBrief are copied to your primary account if not already set
Discord connection - Moves to your primary account if not already connected
Pilot accounts - All pilot accounts are moved to your primary account
Staff status - Transferred to your primary account; VA ownership is preserved
When Both Accounts Have Pilots in the Same VA
If you have pilot accounts in the same VA from both user accounts, the secondary pilot account is merged into the primary one. Whether PIREPs and data are transferred depends on the VA's settings - some VAs preserve the data, others discard it.
After the merge completes, the secondary user account is deleted.
Resetting Your Pilot Account
Some VAs allow you to reset your pilot account. This removes all your PIREPs and bookings, letting you start fresh with the same username and account.
This Cannot Be Undone
Resetting your pilot account permanently deletes your flight history, points, and rank progress in that VA. Only do this if you are certain you want a completely fresh start.
How to Reset
In Phoenix, log in to the VA where you want to reset
Go to My Profile → Preferences
Find the Reset Pilot Account box
Click the reset button
Enter your vAMSYS password to confirm
Requirements
The VA must have pilot reset enabled
You cannot have active bookings
You cannot have PIREPs needing a reply or pending review
Deleting a Pilot Account
If you want to leave a Virtual Airline, you can delete your pilot account. This is a two-step process with a grace period to prevent accidental deletion.
How to Delete
In Phoenix, log in to the VA you want to leave
Go to My Profile → Preferences
Find the Delete Pilot Account box
Click the delete button
Confirm when prompted
The Freeze Period
When you request deletion, your pilot account is frozen - not immediately deleted. The freeze lasts until midnight UTC, two days after your request. During this time:
You cannot access the VA
Your other VAs and user account are unaffected
Logging back into that VA cancels the deletion
If you do not log back in, the pilot account is permanently deleted after the freeze period.
Rejoining After Deletion
Some VAs allow you to rejoin after deleting your pilot account. Others do not - you will see a warning before confirming deletion if the VA does not allow rejoining.
Deleting Your vAMSYS Account
Deleting your vAMSYS account removes your user account and all pilot accounts across every VA.
Permanent Removal
After the grace period, your account is permanently deleted. You will not be able to create a new vAMSYS account or rejoin any VA in the future.
How to Delete
Click your name in the top bar → My vAMSYS Account
Scroll down to Account Settings
In the Delete User Account box, click Schedule vAMSYS and All Pilot Account Removal
Confirm when prompted
Close the tab without refreshing the page
The 90-Day Grace Period
Your account is frozen for 90 days before permanent deletion. During this time:
Logging back in cancels the deletion - Your account is automatically reactivated
You cannot access any VAs
After 90 days, the account is permanently removed
Restrictions
VA owners cannot delete their account - Cancel or transfer your VA first
If you only want to leave specific VAs while keeping your vAMSYS account, delete individual pilot accounts instead.
Staff-Initiated Pilot Merges
VA staff can also merge pilot accounts if you have duplicate pilots within their VA. This is useful when the user merge process would not cover your situation (e.g., if you have two pilot accounts in the same VA from the same user account).
Contact the VA's staff if you believe you have duplicate pilot accounts that need merging.
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