PIREPs & Claims

PIREPs (Pilot Reports) are how you earn hours and points towards rank progression and activity completion. Every flight tracked by Pegasus ACARS generates a PIREP. You can view all your PIREPs in Phoenix, see detailed breakdowns of each flight, and leave comments if staff need more information.

Your PIREP Table

To view your PIREPs, go to Flight Centre → PIREPs in Phoenix. This page shows every flight report filed under your account, sorted by most recent first.

Table Columns

Each row in the table displays key information about a flight:

• Callsign — The callsign and flight number used for the flight

• Departure / Arrival — Airport codes and names for your origin and destination

• Aircraft — Registration, fleet code, and fleet name of the aircraft used

• FPM — Landing rate in feet per minute

• G — G-force at touchdown

• Time — Credited flight time in hours and minutes

• R-Pts — Regular points earned from the flight scoring rules

• B-Pts — Bonus points from activities (tours, events, etc.)

• Status — Current PIREP status with the date it was filed

You can also toggle additional columns like ID, PIREP Type, Route Tag (if your Virtual Airline uses route tags), and Reply Needed using the column toggle button.

Filtering and Searching

The PIREP table has extensive filtering options displayed above the table. You can combine multiple filters to narrow down your results:

• Departure / Arrival Airport — Search by airport name, ICAO, or IATA code

• Fleet — Filter by aircraft fleet type

• PIREP Type — Show only scheduled flights, claims, or transfer PIREPs

• Reply Needed — Filter to PIREPs where staff have requested a reply

• PIREP Status — Filter by Accepted, Rejected, Invalidated, or Awaiting Review

• Points / Bonus Points Range — Set minimum and maximum point values

• FPM Range — Filter by landing rate range

• Filed Date — Filter by a date range

• Flight Time — Filter by flight duration range

• Route Tag — Filter by route tags (only visible if your Virtual Airline uses them)

You can also use the search bar to search by PIREP ID or callsign. Click the eye icon on any row to open the full PIREP detail page.

PIREP Statuses

Every PIREP has a status that tells you where it is in the review process:

• Processing — Your PIREP has been received and the system is scoring it. This usually takes a few seconds after landing.

• Accepted — The PIREP passed all checks. Hours and points have been fully awarded and count towards your rank progression and statistics.

• Awaiting Review — The PIREP triggered one or more autoreject conditions and has been flagged for manual review by staff. You can still see the PIREP details while it is under review.

• Rejected — Staff have reviewed the PIREP and rejected it. You receive only the credited flight time but no points. Rejected PIREPs may still count towards some activity requirements depending on your Virtual Airline settings.

• Invalidated — Staff have invalidated the PIREP entirely. You receive no time and no points for this flight.

• Error — Something went wrong during processing. This is rare and usually resolves automatically. If it persists, contact your Virtual Airline staff.

PIREP Detail View

Click the eye icon on any PIREP to open its full detail page. The detail view uses a two-column layout with the main flight information on the left and summary panels on the right.

Left Column

• Status Panel — Shows the current PIREP status, your pilot details and rank, and any autoreject reasons that triggered review. If the PIREP is a claim, it also displays the claim message you submitted. When a reply is needed, this panel shows a prompt to check comments.

• Flight Map — An interactive map showing the flight path. The coloured line represents the actual flown path, graded by altitude. Additional lines show the planned route.

• Flight Profile Chart — A chart plotting altitude and groundspeed over time, with event markers for pushback, engine start/stop, flap changes, gear up/down, stability gates, and touchdown. Not shown for claims.

• Departure Analysis — Detailed analysis of the departure phase. Not shown for claims.

• Approach/Landing Analysis — Detailed analysis of the approach and landing. Not shown for claims.

• Flight Details — Comprehensive flight information including aircraft, livery, actual departure and arrival times, block time, and touchdown data (gear status, pitch, roll, speed, runway, and landing distance).

• Flight Dispatch — If the flight was dispatched via SimBrief, this section shows dispatch information and a link to the OFP (Operational Flight Plan).

• Flight Data — The full Pegasus event log for the flight. Each entry includes the time of the event, time to departure or landing, the log message, and its type. You can filter the log by event type. Not shown for claims.

Right Column

• Comments — Where you and staff can exchange messages about the PIREP. Only visible on your own PIREPs. See the Comments section below for details.

• Credits / Time — Shows the time breakdown for the flight: credited time (the hours you are awarded), block time (gate to gate), flight time (wheels up to touchdown), scheduled time, paused air time and paused ground time. For claims, only the credited time is shown.

• Points — A detailed breakdown of every scoring rule applied to the flight. Each line shows the rule name and points awarded (positive or negative). Below the individual rules, you see the flight score total. If the flight earned bonus points from activities, those are listed separately with their own total, followed by a grand total.

• Route — Departure and arrival airport details, callsign, flight number, the company route (if assigned), and your pilot route (if different from the company route). Also shows scheduled departure/arrival times and duration.

• Activity Logbooks — Shows which activities (tours, rosters, events) this flight contributed to.

• METAR — Weather reports for the departure airport at the time of departure and the arrival airport at the time of landing.

Comments

The Comments panel appears on the right side of your PIREP detail page. Both you and Virtual Airline staff can leave comments on the PIREP.

When you add a comment, the PIREP is automatically returned to the review queue so that staff see it. This is useful if your PIREP was flagged and you want to explain a situation or respond to staff questions.

If your Virtual Airline has configured an external appeals process for rejected or invalidated PIREPs, the comment form will instead direct you to the appropriate URL to make your appeal there.

Claims

Claims (also called Manual PIREPs) let you file a flight report when Pegasus ACARS was not able to track your flight. This might happen if your ACARS disconnected, you flew on a device without the tracker, or something else prevented normal tracking.

How to File a Claim

1. Go to Flight Centre → Bookings and open the booking for the flight you want to claim

2. In the booking sidebar, click Manual PIREP / File a Claim

3. Fill in the claim form with the required information (see below)

4. Submit the claim

Once submitted, the booking is removed and you are moved to the arrival airport, just like a normal flight. The claim PIREP is placed in the review queue for staff to process manually.

What Information Is Needed

The claim form shows your departure and arrival airports (from the booking) and asks you to provide:

• Departure Time — When you departed, in Zulu (UTC) time. Must be in the past.

• Arrival Time — When you arrived, in Zulu (UTC) time. Must be after your departure time.

• Message — An explanation for staff describing why you are filing a claim and any details that may help them process it.

• Proof of Flight — At least one piece of evidence that you completed the flight. You can add up to five items, and each can be either an uploaded image (screenshot) or a link (for example, to a VATSIM or IVAO flight record). This is what staff use to verify your claim.

Your Virtual Airline may also display a custom message at the top of the claim form with their specific requirements for what they expect in a claim submission.

Viewing Your Claims

To see all your claims, go to Flight Centre → Claims. This page shows a dedicated table with your claim history, including:

• Claim ID and PIREP ID — Reference numbers for the claim and its associated PIREP

• Departure / Arrival — Airports and times you provided

• Status — The current claim status (see below)

• Needs Reply — Whether staff have requested additional information from you

• Claim Date — When you submitted the claim

From this table, you can click the view icon to open the PIREP detail page for an accepted or reviewed claim, or delete a claim that is still pending (before staff have started reviewing it).

Claim Statuses

• Pending — Your claim has been submitted and is waiting to be picked up by staff. You can still delete the claim at this stage.

• Waiting — Staff are reviewing your claim. It has been picked up but no decision has been made yet.

• Accepted — Staff have accepted your claim. Hours and points are awarded based on what staff enter during the review. The time awarded may differ from your claimed times, as staff compare your claim against average route data.

• Rejected — Staff have rejected your claim. No hours or points are awarded.

Claims and Activities

Claims are treated as regular PIREPs for activity purposes. An accepted claim counts towards initial and ongoing activity requirements, tour and roster leg completion, and event participation. Rejected claims may also count towards some activity requirements, depending on your Virtual Airline settings for whether rejected PIREPs count.